Usability Consultancy

Creating rewarding online user experiences

Usability is the art of creating a website that is accessible to as wide an audience as possible .  

There are many potential issues that can act as barriers to users finding the content they are looking for.  These may include:

  • ambiguous navigation labelling
  • difficulty in completing a transaction
  • poor information architecture
  • technology restrictions.

Think about how you use the web.  If you are on a website that is difficult to use or confusing, do you perservere or do you give up and find another site that is more intuitive, allowing you to find the information you need quickly and easily.

At Innovation Digital we understand what is important for users when they come to a website and we pride ourselves on creating rich online user experience where the focus is on usability and accessibity.  We offer this as a key component of every project we undertake as well as a standalone service. 

Service Features

  • Expert website usability evaluation
  • Card sorting
  • Personas
  • User Journeys
  • Usability Testing
I have always liked Innovation Digital since it seemed to specialise in web usability and accessibility.
Mark Crooks, Corporate Web Master, Heriot-Watt University
Useful Websites

More on Usability

  • 72% of responding UK organisations are planning to increase their usability budget over the next 12 months, a greater percentage than for any other area of digital marketing.
  • The top three benefits of investment in usability are: improved perceptions of brand, increased conversion rates and greater customer loyalty and retention.

 (Usability and User Experience Report 2007
   E-consultancy.com)

Contact us today to find out more about how these services could benefit your business